Our commitment to privacy
Dalziel is committed to ensuring that your privacy is protected and that we fully comply at all times with the General Data Protection Regulations and all other applicable legislation.
Should we ask you to provide certain information by which you can be identified when using this website it will only be used in accordance with this privacy statement.
We endeavour to:
Keep your data secure and confidential
Not pass your data on to any third party without your consent
Retain your information as required by law such as for tax and accounting purposes
Only use your data for the purpose it was obtained and intended, or as otherwise communicated to you.
Please note that we use a third party payment processor for credit card payments. All of our partners are GDPR / Privacy Shield compliant.
We are committed to ensuring the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
By visiting awsmith.co.uk, you are accepting the practices described in this Privacy Notice.
When you use this website, we may collect, store and use the following kinds of data:
Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages view.
Information relating to any transactions carried out between you and Dalziel Limited T/A A W Smiths on or in relation to this website, including information relating to any purchases you make of our goods and/or services.
Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications such as order information, technical information about purchased products, spare parts related to your purchases.
If you contact us via the website, your information will be stored to enable us to respond to your query. It will only be accessible to the members of staff necessary to answer your email and will only be stored for an appropriate amount of time. At the end of that retention period, your data will either be deleted completely or anonymised.
It is intended that information is only used to enhance the customer shopping experience of the website and as required by law, such as for tax and accounting purposes, and will be retained only for the period of time required by law or to cover any warranties of purchased products.
Using Your Personal Information
Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:
Administer the website.
Improve your browsing experience by developing and improving the design and layout of the website, through monitoring of your usage.
Process your orders.
We use your information to take and handle orders, deliver products and services, process payments and update you on warranties or technical information regarding your orders, such as recalls. News regarding the website status or business that may effect your ability to order from us or the timely satisfaction of outstanding orders.
Communicate with you.
We use your personal information to communicate with you in relation to your account, such as outstanding orders, via different channels (e.g. by phone or email).
Fraud Prevention and Credit Risks.
We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers and others. We may also use scoring methods to assess and manage credit risks.
Dalziel Limited T/A A W Smiths uses encryption software to ensure that all of your personal and transactional information is protected to the highest standards. We never make your personal details available to companies other than Dalziel Limited T/A A W Smiths for marketing purposes.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. Please note that we use a third party payment processor for credit card payments. All of our partners are GDPR / Privacy Shield compliant and you should refer to their policies for more information.
Links to External Websites
Within our site there are links to third party websites which we feel may be relevant and interesting to our customers. Following these links will take you to external websites which Dalziel Limited T/A A W Smiths do not have any control over. Third parties may collect information about you when you interact with their content, advertising, and services. We can not be held responsible or liable for any content on these sites.
Credit Card Security
Dalziel Limited T/A A W Smiths accepts major credit and debit cards including Visa, MasterCard and Maestro through our payment service provider Worldpay and Sagepay. All credit card details are encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. This platform is a third party secure platform and completely GDPR compliant.
Updating your details
If any of the information that you have provided to us changes, for example if you change your email address or name, please contact our administrator via the customer services team at firstname.lastname@example.org
Alternatively, send a letter to Dalziel Limited, 8 Belgowan Street, Bellshill North Industrial Estate, Bellshill ML4 3NS.
You may request details of personal information which we hold about you under the General Data Protection Regulations and all other applicable legislation. If you would like a copy of the information held on you please write to Dalziel Limited, 8 Belgowan Street, Bellshill North Industrial Estate, Bellshill ML4 3NS.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You may withdraw your consent at any time and provided your account is in good standing, such as you have no outstanding invoices, we will stop processing of your data.
Transfers out of the European Economic Area.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
We may update our policies from time-to-time by posting a new version on our website. Please check our policy pages occasionally to ensure that you are happy with any changes.